Information for our tenants
Empowerment. Independence. Support.
At Amica Community Homes, we aim to provide more than just housing. Our homes are designed to support people to live independently, feel secure, and become part of welcoming communities. This page provides helpful information about living in an Amica home, the support available, and how we work with partners to ensure tenants have the right environment to thrive.
Living independently in an Amica Community Home
Our homes are designed to provide a safe and stable environment where tenants can develop confidence and independence. We provide supported living accommodation for people who may benefit from living in a home with the right level of support available. Every tenant has their own tenancy and is encouraged to live as independently as possible, while receiving support from trusted care providers where appropriate.
Support available to our tenants
To ensure tenants receive the right support alongside high-quality housing, we work closely with a trusted network of partners. These may include Local Authorities, care providers, and organisations within the local community.
By working with experienced partners, we help create supportive environments where tenants can build skills, maintain their wellbeing, and live with confidence in their homes.
What tenants can expect from us
A home you can be proud of
A voice that is heard
A safe and supportive environment
Frequently Asked Questions
Who is eligible for supported or assisted living accommodation from Amica Community Homes?
Eligibility is based on assessed housing and support needs. This may include a range of criteria, as well as the type of support required to live independently. We specialise in supporting adults with learning disabilities and mental health needs.
What level of support is provided?
Support is tailored to the individual and may include help with daily living skills, wellbeing, and maintaining a tenancy, delivered according to an agreed support plan, put in place with our care partners and the LA.
What costs are involved and how is it funded?
Residents usually pay rent and service charges. Housing costs may be covered by Housing Benefit or Universal Credit, with support funding often arranged separately. Do get in touch for more details.
How do referrals work?
Referrals can be made by professionals or, in some cases, by individuals themselves. Each referral is assessed to ensure the accommodation and support are suitable.
To make a referral please fill in the contact form or email directly to info@amicach.co.uk
What is the process for reporting faults or requesting repairs?
We are committed to providing safe, high quality and well-maintained homes. We have a dedicated email address and phone number for reporting faults or items needing repair.
Tel: 01202 164659
Our aim is to have anything fixed as soon as possible so you feel safe and happy in your home.
How do I make a complaint?
At Amica we take complaints seriously and welcome all your feedback on how we can improve our service to you. If you are not completely satisfied with the service you have received from Amica Community Homes, please contact us using the phone number or email address below.
Email: complaints@amicach.co.uk
For our current tenants
Tenant Satisfaction Measures
In line with requirements provided by the Regulator of Social Housing in England, we request the completion of annual Tenant Surveys to provide you with the opportunity to give us open and honest feedback about how to improve, as well as to measure what we are doing well. Whilst we are not directly regulated by the Regulator of Social Housing we hold ourselves accountable to their standards.
Tenant satisfaction is also a vital tool for understanding how well a landlord is performing and to keep a close eye on the quality of our housing and services.
We invite feedback on many areas, including:
- Repairs
- Safety
- complaints handling
- Tenant satisfaction.
Whilst our annual Tenant Satisfaction Measurements and Surveys are important, we welcome feedback all year round. If you do have a concern, complaint or recommendation, please do get in touch:
Email : claire@smshc.co.uk | Phone : 0161 672 7407
Repairs and Maintenance
We are committed to ensuring our tenants live in safe and well-maintained homes.
If you notice something is broken or are worried about a potential safety hazard, do get in touch as soon as possible. You can contact us via email or telephone.
Tel: 01202 164659
Email: repairs@amicach.co.uk
Not sure if a certain repair or maintenance is covered by us, do not worry you can contact us and we be able to assist you.
Do not worry! You can download our Repairs & Maintenance Guide.
Can’t find what you’re looking for?
Our team is happy to help with any questions to support our current tenants, as well as enquiries about applications for moving too an Amica Community Home.
